The article presents a case study on the launch and operation of an online psychological help line administered by psychology students for other students and other young people. This initiative was created in response to the challenging pandemic situation in 2020 and was continued in the following years due to the demand for this type of assistance. The people reaching out for support expressed emotional difficulties, increased anxiety, feelings of isolation, loneliness or problems in interpersonal relationships. The online nature of the project allowed young people to obtain an easily accessible, flexible form of help in a modern tech environment. Students reported that the project provided them with substantial professional experience, development of practical skills, and satisfaction from offering peer support. The biggest challenges of the support line included the instability of contacts with those in need, the difficulty of setting a framework for support and the ethical aspects of the support offered. A limitation of this type of initiatives is the need to make every effort to ensure the safety and quality of the support provided through regular supervision and attention to the confidentiality of the platforms used.